Important Features:

• Connect one or two SO-24s to an unused phone system line input or to a dedicated single line phone
• Built-in 'Talk Assist' feature
• Cables provided for cassette recorder output
• Can be configured for digital phones
• Automatic gain control equalizes in and outbound conversation levels
• Power supply included

  Add Silent Service Observation to Any Phone System

• Every call is an opportunity to improve customer satisfaction
• New station wiring not required for analog key or single line phones
• Higher volume levels (adjustable)
• Cord set for digital systems available

Now you can monitor, train, motivate, even assist your personnel or customer service staff without disrupting the activity at their work station.

Each SO-24 Service Observation Unit lets you access 24 stations (or 48 with 2 units) or phone lines by dialing a two-digit code from any supervisory phone. Install additional SO-24's for larger installations.

Station being monitored hears nothing; however, a supervisor can quickly enter the conversation by dialing a '*'. A cassette recorder output permits selective recording by simply dialing a '9'.

Features:

• 24 station capacity can be expanded to 240 stations at any time
• Compatible with analog PABX/KSU stations
• Monitor stations from an unused phone system line input or to a dedicated single line phone
• Add remote observing with a RAD-AMP Remote Access Device
• Built-in talk assist (dial *)
• Dial up code can be programmed to match the station number
• Cassette recorder output and Touch Tone control
• Automatic gain control equalizes in and outbound conversation levels
• Configurable for digital phones (requires the SO-24 AK and an extra pair of wires to each phone handset)